Official websitePolicy
Neuralisse Refund Policy: How to Return Bottles and Get Paid Back
To get a Neuralisse refund, call +1 (302) 200-3480 with your order ID within 60 days of purchase. Mail all bottles, opened or not, to 1585 Broadway, Floor 19, New York, NY 10036, USA, with your full name, email and order ID. You pay return shipping. The refund is issued 3-5 business days after the return is credited, then takes 5-10 days to post to your card.
Written by the Neuralisse editorial teamUpdated
Summary
What is the Neuralisse refund policy?
Neuralisse orders placed through the brand order page can be refunded within 60 days of the purchase date. You request the refund by phone, return all bottles at your own cost, and the money goes back to the card you used.
This policy summary was last updated on October 11, 2026. It reflects the terms shown on the brand order page and given by the BuyGoods order desk in October 2026. If the terms on the order page change, the order page and the desk govern your order.
Neuraelisse, the website you are reading, is an American Neuralisse outlet. It does not process payments or refunds. The order desk does. The guarantee itself is explained on the 60-day guarantee page; the steps below cover the mechanics.
Terms
What are the Neuralisse refund terms?
| Term | What it means for you |
|---|---|
| Refund window | 60 days from the purchase date |
| Who to contact | BuyGoods order desk, +1 (302) 200-3480, [email protected] |
| What to return | All bottles from the order, opened or not (confirm with the desk) |
| Return address | 1585 Broadway, Floor 19, New York, NY 10036, USA |
| Inside the box | Your full name, email and order ID |
| Return postage | Buyer pays return shipping. Use a tracked service. |
| Refund method | Back to the original card |
| Refund timing | 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it |
| Restocking fee | Not published |
| Original shipping charge (2-bottle pack) | Not published whether it is refunded; ask the desk |
Step by step
How do I get a refund for Neuralisse?
Six steps, from finding your order ID to seeing the money on your card.
Find your order ID
Open the order confirmation email from checkout. The order ID is the key to the whole refund.
Call the order desk
Phone +1 (302) 200-3480 or write to [email protected] within 60 days of purchase. Say you want a refund and give your order ID.
Pack all bottles
Put every bottle from the order in a sturdy box, opened or unopened, full or empty.
Add a note
Write your full name, the email you used to order, and your order ID on a sheet of paper inside the box.
Ship with tracking
Mail the box to 1585 Broadway, Floor 19, New York, NY 10036, USA with a tracked service. Keep the receipt and tracking number.
Watch your card
The refund is issued 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. Call the desk if it has not posted after that.
Call before you mail anything. A box sent without a call may sit at the returns address unmatched to your order.
Return address
Where do I send Neuralisse returns?
Send Neuralisse returns to 1585 Broadway, Floor 19, New York, NY 10036, USA. That is the returns address for orders placed through the brand order page.
Do not send bottles to the office address or to the distributor printed on the label. The label lists Neuralisse, Aurora, CO 80011, USA, which is not the returns point for orders placed through this site. Mail sent there may never reach the order desk.
Write the address clearly and add your own return address on the outside of the box. If a parcel cannot be delivered, it needs a way to come back to you.
Packing
What should I include in my Neuralisse return?
Include every bottle and a note with your full name, email and order ID. Those three details let the returns team match the parcel to your order.
All bottles
Every bottle from the order, sealed, opened or empty. A partial return can delay or reduce the refund.
A written note
Full name, the email used at checkout and the order ID. Print it if your handwriting is hard to read.
Safe packing
Use a firm box and padding so bottles do not crack. Tape the caps if a bottle is open.
Keep a photo of the open box before you seal it. It is a simple record of what you sent if a question comes up later.
Try Neuralisse for 60 days1 capsule a day · from $49 a bottle · free U.S. shipping on 3 or 6 bottles
Order nowPostage
Who pays return shipping for Neuralisse?
You do. Return postage is the buyer's cost, and the refund does not include it. Use a service with tracking, such as USPS with tracking or another carrier that gives a tracking number.
Tracking protects you. If the parcel goes missing, the tracking record shows when it was sent and where it went. Without it, the desk has no proof the bottles were returned.
A 6-bottle return weighs more than a 2-bottle return, so postage will differ. Ask the carrier for a price before you seal the box.
Timing
How long does a Neuralisse refund take?
The refund is issued 3-5 business days after the returned bottles are credited at the returns address. Your card issuer then takes 5-10 days to post it to your account.
- Day of the call
The desk notes your refund request against your order ID.
- Transit
Your parcel travels to New York. Track it with the carrier's number.
- Credited
The returns team receives and logs the bottles against your order.
- 3-5 business days later
The refund is issued to your original card.
- 5-10 more days
Your card issuer posts the credit. Check your statement.
If the money has not arrived after these steps, call +1 (302) 200-3480 with your order ID and the return tracking number.
Limits
When can a Neuralisse refund be refused?
A refund may be refused if the request comes after the 60-day window, or if the order cannot be traced to the brand order page. Returns with no note, or with bottles missing, may also be delayed or reduced.
- Requests made after day 60 from the purchase date.
- Bottles bought on marketplaces, in stores or from unknown sites. See where to buy.
- Parcels with no name, email or order ID inside.
- Parcels lost in the mail without tracking.
Getting your money back does not settle a health question. If you had a reaction or ongoing numbness, tingling or burning, tell your doctor. Those symptoms can come from diabetes or another condition (NIDDK, Peripheral neuropathy).
Contact
Who do I contact about a Neuralisse refund?
Contact the BuyGoods order desk at +1 (302) 200-3480 or [email protected]. It is the only team that can see your order and issue a refund.
The website inbox, [email protected], handles page errors, privacy and press during Mon-Fri 9:00am-5:00pm ET. It cannot see orders or approve refunds. All contact routes are listed on the contact page.
FAQ
Neuralisse refund FAQ
How do I get a refund for Neuralisse?
Call the order desk at +1 (302) 200-3480 with your order ID within 60 days of purchase. Then mail all bottles to 1585 Broadway, Floor 19, New York, NY 10036, USA with your full name, email and order ID inside. The refund goes to your original card after the return is credited.
What is the Neuralisse return address?
The Neuralisse return address is 1585 Broadway, Floor 19, New York, NY 10036, USA. Call the order desk before you mail anything. Do not send returns to the office address or to the distributor printed on the label, because those are not the returns point for these orders.
How long does a Neuralisse refund take to show up?
The refund is issued 3-5 business days after your returned bottles are credited, then your card issuer takes 5-10 days to post it. Add the time your parcel spends in the mail. Keep the tracking number until the credit appears on your statement.
Do I have to return empty Neuralisse bottles?
Yes. The policy asks for all bottles from the order, opened or not, and empty bottles count. Sending every bottle helps the returns team match the parcel to your order. Ask the desk at +1 (302) 200-3480 if you are unsure what to send.
Is Neuralisse return shipping free?
No. Return shipping is paid by the buyer, and the refund does not cover it. Use a tracked service so you can prove the parcel was delivered to the returns address. Ask the carrier for a price before you seal the box.
Can I get a Neuralisse refund without the order ID?
You can try. Call +1 (302) 200-3480 with the name and email you used at checkout, and the desk can search for the order. It is faster with the order ID, which is in your confirmation email, so search your inbox and spam folder first.
Can I cancel a Neuralisse order before it ships?
Call the order desk at +1 (302) 200-3480 right away and ask. If the order has not shipped, the desk may be able to cancel it. If it has shipped, the normal refund process applies once the bottles come back.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle label, the order page and linked public health sources such as NIH, FDA and CDC.
Last updated . Read our editorial standards and how we check reviews. This website is run by an American stocking outlet for Neuralisse, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about Neuralisse
Guarantee
When the Neuralisse 60-day window starts, how to claim a refund, and what the guarantee does not promise.
Read more
Shipping
How Neuralisse ships in the U.S., where to find tracking, and who to call to change an address.
Read moreContact
One phone desk for placed orders and refunds, one inbox for the website, and the address for returns.
Read moreAuthorized American Neuralisse outlet
Ready to try Neuralisse?
Pick a pack. One capsule a day, and every pack lasts at least 60 days, the whole money-back window.
- Secure checkout
- 60-day money-back window
- Ships from the U.S. with tracking