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Contact Neuralisse: Which Phone or Email to Use for What
For tracking, changes and refunds on a placed order, call the order desk at +1 (302) 200-3480 or email [email protected]. For questions about pages, typos, privacy or press, email [email protected] (Mon-Fri 9:00am-5:00pm ET). The website inbox cannot see orders. Response times are not published, so keep your order ID handy and follow up if you hear nothing.
Written by the Neuralisse editorial teamUpdated
Contact
How do I contact Neuralisse?
Pick the channel by the job. The order desk handles money and parcels; the website inbox handles words on the screen.
Tracking and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
275 Madison Avenue, Floor 14
New York, NY 10016
Mail only. No walk-in sales.
Returns (New York)
1585 Broadway, Floor 19
New York, NY 10036
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The bottle label also prints the distributor: Neuralisse, Aurora, CO 80011, USA, +1 (323) 403-4725. For orders placed through this site, use the order desk above.
Pick a channel
Which Neuralisse contact handles my question?
Most questions about a Neuralisse order go to the phone desk. That desk is the only team that can open your order record.
| Your request | Best channel | Why |
|---|---|---|
| Where is my parcel? | Order desk phone or sales email | Tracking lives in the order record. |
| Change an address or pack size | Order desk phone | Changes only work before the order ships, so speed matters. |
| Start a refund or return | Order desk phone | The desk issues the return details and credits the bottles. |
| Double charge or card question | Order desk phone | Payment records sit with the checkout, not with this website. |
| Typo, broken link or outdated fact | Website email | Our editors fix pages. |
| Privacy request about website email | Website email | We hold only the messages sent to that inbox. |
| Press or partnership | Website email | Routed to the editorial team. |
| Is it safe with my medicine? | Your doctor or pharmacist | No contact here can give medical advice. |
Not sure which one fits? Start with the phone desk if money or a parcel is involved. Start with email if it is about something you read on the site.
Before you call
What should I have ready when I contact the order desk?
Have your order ID and the email address you used at checkout. Those two details let the desk find your order in seconds.
- Order ID. It is in the confirmation email sent after checkout.
- Checkout email. The address you typed on the order page, which may differ from your everyday one.
- Full name and shipping address. Spelled the way you entered them.
- Pack size and order date. For example, 3 bottles bought on a given date.
- Tracking number. If you already have one and the parcel seems stuck.
- Last four digits of the card. Only if asked, and never the full number by email.
Lost the confirmation email? Search your inbox and spam folder for the word "order" and the purchase date. The desk can also look you up by name and email.
Timing
How long does Neuralisse support take to reply?
Response times are not published by the order desk or by us. We will not guess a number, because a guess would only set the wrong expectation.
The website inbox is read Monday to Friday, 9:00am to 5:00pm Eastern Time. Messages sent on a weekend or holiday wait for the next working day. Phone lines can be busy at peak times, so a call early in the day may go faster.
Send one short follow-up with your order ID in the subject line, or call the desk instead. Repeating the same message many times can push it further down the queue.
Writing in
How do I write an email that gets a fast answer?
Put the topic and your order ID in the subject line. Keep the message to a few lines with one request.
Clear subject
"Refund request, order 12345" beats "Help". It lets the reader sort your message at a glance.
One ask
Ask for one thing, such as tracking or a return address. Split unrelated questions into separate messages.
No card numbers
Never email a full card number, a password or a Social Security number. No real support team needs them.
Writing to the website inbox about a page? Paste the page address and quote the sentence you think is wrong. We correct facts against the bottle label and the order page, as explained in our editorial standards.
Try Neuralisse for 60 days1 capsule a day · from $49 a bottle · free U.S. shipping on 3 or 6 bottles
Order nowReturns
Where do I send a Neuralisse return?
Returns go to 1585 Broadway, Floor 19, New York, NY 10036, USA, but only after you call the desk at +1 (302) 200-3480 to open the claim. Calling first links the parcel to your order.
Call with your order ID
Ask the desk to open a return within the 60-day window, counted from the purchase date.
Pack every bottle
All bottles go back, opened or not. Ask the desk how to handle opened ones.
Label the box
Write your full name, email and order ID on a note inside. Buyer pays return shipping. Use a tracked service.
Watch for the refund
Refunds post 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
The full rules are on the refund policy and guarantee pages.
On the bottle
Why does the bottle show a different phone number?
The label prints the distributor, Neuralisse, Aurora, CO 80011, USA, with the number +1 (323) 403-4725. That is the brand's own line, printed by law to identify who distributes the product.
Orders placed through this website are handled by the order desk at +1 (302) 200-3480. Call that number about an order you have placed, or a refund.
Limits
What can Neuralisse support not help with?
No contact listed on this site can give medical advice or say whether Neuralisse fits your health. That question belongs with your doctor or pharmacist.
New numbness, tingling, burning or weakness in the hands or feet can point to diabetes or another condition. A clinician can find the cause. The side effects page lists the ingredient cautions to bring to that visit.
We also cannot see or change orders, cancel charges or speed up a parcel. Neuraelisse is an authorized American Neuralisse outlet, not the manufacturer, and we earn money when people buy through our order links.
FAQ
Neuralisse contact FAQ
What is the Neuralisse customer service phone number?
The order desk number for purchases made through this site is +1 (302) 200-3480. It handles orders, tracking, changes and refunds. Have your order ID ready. The number printed on the bottle belongs to the label distributor; for anything about an order placed here, call the order desk instead.
What is the Neuralisse support email?
Use [email protected] for help with a placed order or a refund, and [email protected] for pages, typos, privacy and press. The two inboxes do different jobs. Only the sales email reaches a team that can see orders, so send order questions there or call the desk at +1 (302) 200-3480.
How do I cancel my Neuralisse order?
Call the order desk at +1 (302) 200-3480 as soon as possible with your order ID. Changes and cancellations are easier before the parcel ships. If it has already shipped, the desk will explain how the 60-day return process works instead. The website email cannot cancel orders.
How do I track my Neuralisse package?
Look for the tracking number in your order or shipping email, then enter it on the carrier's site. No email yet? Check your spam folder first. If nothing turns up, call +1 (302) 200-3480 or email [email protected] with your order ID and checkout email address.
How fast does Neuralisse customer service respond?
Response times are not published. The website inbox is read Monday to Friday, 9:00am to 5:00pm Eastern Time. If two working days pass without a reply, send one short follow-up with your order ID in the subject line, or phone the order desk.
Is the Neuralisse office open to visitors?
No. The New York office address is for mail only, and there are no walk-in sales or pickups. Returns also go by mail to the returns address in New York, and only after you open a claim by phone so the parcel can be matched to your order.
Can Neuralisse support tell me if it is safe with my medicine?
No. Support staff can help with orders, not with health questions. Ask your doctor or pharmacist, especially if you take diabetes medicine, a blood thinner, bisphosphonates, antibiotics or seizure medicine, or if you have kidney or liver disease. Bring the bottle label to the visit.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle label, the order page and linked public health sources such as NIH, FDA and CDC.
Last updated . Read our editorial standards and how we check reviews. This website is run by an American stocking outlet for Neuralisse, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about Neuralisse
Refund policy
The Neuralisse refund steps, return address, what to include in the box and how long the money takes to arrive.
Read more
Shipping
How Neuralisse ships in the U.S., where to find tracking, and who to call to change an address.
Read more
FAQ
42 short answers on ingredients, safety, daily use, prices, shipping, refunds and this site.
Read moreAuthorized American Neuralisse outlet
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